“After researching the window products and installation services offered by several companies in Edmonton; my husband and I chose Pella Windows and Doors to replace the 30+-year-old Pella windows on one floor of our Sherwood Park home.
We are very pleased with our new Pella windows and the skill with which they were installed. The quality of Pella products and service remains of the highest standard. This was evidenced to us not only by our own observation and experience, but also by comments made by another home renovator. Even by one of the salesmen representing another window company complimented Pella. Both of these “would-be-competitors” shared their unsolicited assessments that Pella is the best.
I wish especially to recommend Kevin Chichak, the Pella Windows and Doors sales and services representative who worked with us throughout the process of choosing and having our new Pella wood windows installed.
From first contact to final words of advice, Kevin worked with us in an honest, competent, personable and dependable manner. Pleased as I was with Kevin’s work in sales, he earned our solid trust because of a window he did not sell us! When asked about replacing an old garage window, Kevin showed me how to remove the window from the garage wall, and advised me to take it to a glass replacement company to see if the glass could be replaced and the window salvaged.
A local glass company repaired the window for less than $50.00, saving us well over $1,000.00! Having built a solid rapport with us, Kevin could have easily sold us a new window. However, he chose to put customer care and honesty before profit.
You may be certain that when we replace the rest of the windows in our home; we plan to work with Kevin Chichak at Pella Windows and Doors.”
- Deborah and George H.
Sherwood Park, AB, ALpermalink