Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Starting in 1992, with help from ENERGY STAR®, American businesses and families saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Every Pella® Product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. What impact will this have on you? Not only could you see a decrease in your heating and cooling costs, you will help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are all specifically designed and made-to-order for your home, meaning no two projects are alike. Our broad spectrum of products make it hard to discuss pricing without first understanding your wants and needs and the project results you envision. Due to this nature, we find it mutually beneficially to send out a Pella sales representative who will give you a quoted project price after seeing the project site itself. To expedite the process, your Pella® sales representative is equipped with a computer and a portable printer so that they can provide you with all the quote information you’ll need—once the sales representative has had a chance to consider the requirements of the project and matches them with your vision.
 
In addition to offering a broad range of first-rate products to choose from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you great window and door products at affordable prices, providing you with a chance to make the renovations you want to while building great value into your Edmonton area home while you do it.


What should I use to clean my glass windows?

We advise that you use a prepackaged vinegar-based cleaning mix or use an ammonia free glass cleaner such as Windex or Sparkle. Or you can make your own with one part vinegar to ten parts water. Apply the mix to a soft, clean microfiber cloth or paper towel. We do not suggest using glass cleaners that are ammonia- or alcohol-based because they could leave streaks or create a film that draws moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses dependable installers who are certified to install Pella doors and windows. We require them to complete a thorough set of training courses so that your windows and doors are installed properly and meet Pella’s strict warranty standards. We look for the best Edmonton-local people and recruit them to install our projects. Before they can be hired, Pella requires them to pass a drug test and background check. Our installers are fully protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our experts are highly-trained in selling, installing, and servicing Pella Windows & Doors. Having a dedicated Pella sales team, project manager, local service technicians, and professional Pella installers means that your project will have the strength of our whole team. We frequently use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. If you have any concerns, simply contact our office or your sales representative and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are several important reasons why Edmonton homeowners pick Pella for their replacement window and door needs. Pella was founded in 1925 and has remained privately-held the entire time. Each of our high quality windows and doors are produced with attention to detail and serviced by Pella’s qualified Direct Sales Network. Unlike many of our competitors who sell exclusively through retailers, Pella has dedicated window and entry door stores the U.S. and Canada. This unique way of doing business gives our customers in Edmonton a convenient and personal experience with the assistance of a local to Edmonton, Pella-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a top quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Edmonton, we understand that purchasing new windows or a replacement door for your home is a major investment. This is why it is a priority to ensure that all the questions you have about Pella’s materials, diverse product lines and construction are answered.  In order to accomplish this, we suggest that you allow up to 2 hours for your consultation appointment.

What should I expect during the in-home consultation?

Pella Edmonton’s in-home consultation is extremely important to ensure client satisfaction and the most appropriate window or door products are chosen for your Edmonton home and budget. As such, it is imperative that this visit is organized when all decision-makers (typically both homeowners) are able to join. Our mission is to provide you the best replacement windows and doors possible.

We recommend that you budget up to two hours for this visit. Among the many topics we will review with you would be:

· What materials (vinyl, wood or fiberglass) are most appropriate for your Edmonton home?

· What window or door functional features would you like to have?

· What level of energy efficiency would be best for your home?

· Which colors do you want?

· Other questions you may have

Pella Windows and Doors respects your time, so we promise to make sure your in-home consultation is time well spent.